Brooks Brothers in Palm Beach Gardens, FL Open now

Reviews about Brooks Brothers

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  July 09, 2019, by Tom Rooney
  Terrible service. I’ve been going to Brooks Brothers for years. I don’t mind spending for the high-priced merchandise but I expect quality and I expect good service. I recently spent more than $4,000 at this store but got lousy service from Michael L. Very friendly when it came to taking my order but couldn’t get off his ass to call me when the merchandise arrived. Promised he’d call me when it was ready but didn’t. After it was overdue I finally called and sure enough it had been there for days. When I asked Michael why he never called me he launched into personal excuses and then a ton of attitude. This same thing actually happened twice as my order had several parts. I asked to have the store manager call me but - you guessed it - I’ve never received a call. The bottom line is that they trade on their reputation and they’re quick to take your money but don’t think for a minute that you’ll get good service. Just a lot of attitude. I’m taking my business to better clothiers.